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REFUNDS AND CANCELLATIONS

Thank you for choosing Oyster Dental Care for your dental needs. We strive to provide exceptional service and care to our patients. Please review our policy regarding refunds and cancellations for appointments made through our online payment system. Oyster Dental Care believes in helping its patients as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  1. Cancellation Policy:

    • Patients can cancel appointments made through our online payment system up to 24 hours before the scheduled appointment time.

    • Cancellations made after 24 hours of the appointment will not be eligible for a refund.

  2. Refund Procedure:

    • Refund requests for eligible cancellations made within the stipulated timeframe must be submitted in writing via phone to +044 42123960 or by contacting our reception during business hours.

    • Please include the appointment details, such as the appointment date, time, and the patient's name, in your refund request for expedited processing.

  3. Refund Timeline:

    • Once a refund request is received and approved, the refund process will be initiated promptly.

    • The time it takes for the refunded amount to reflect in the patient's account may vary depending on the payment method and the respective financial institution’s policies.

  4. Non-Refundable Circumstances:

    • No refunds will be issued for missed appointments or cancellations made after 24 hours of the scheduled appointment time.

    • Refunds will not be provided for appointments where the patient fails to arrive or provide sufficient notice for cancellation.

  5. Exceptions:

    • Exceptions to this policy may be made on a case-by-case basis at the discretion of Oyster Dental Care in exceptional circumstances or emergencies.

  6. Contact Information:

    • For any queries or assistance regarding refunds and cancellations, please contact us at +91 8240200748 or via email at oysterdentcare@gmail.com

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