Refunds and Cancellations

Cancelling an appointment

• You can cancel an appointment booked through our website up to 24 hours before the scheduled time and receive a full refund.
• Cancellations made less than 24 hours before the appointment are not eligible for a refund.
• To cancel or reschedule, call or WhatsApp us, or email us, with the name and phone number used for the booking.

Refund timeline

Once a refund request is received and approved, the refund is credited to the original payment method within 5 to 7 business days. Your bank may take a little longer to show it.

When a refund is not given

• Missed appointments, or cancellations made less than 24 hours before the appointment.
• Dissatisfaction without a valid, evidence-based reason. If you have a concern about your treatment, please tell us at a follow-up visit so we can make the right adjustments or corrections.
• A change of mind after you have consented to a treatment and the procedure has started.

If we cancel

If we have to cancel your appointment and cannot offer a time that suits you, we will refund your payment in full.

Exceptions

In exceptional circumstances or emergencies, we may make an exception to this policy at our discretion, case by case.